skype for business mac having trouble connecting to the server

Please remember to mark the replies as answers if they helped. In addition, please refer to Media Quality and Network Connectivity Performance in Skype for Business Online: There is a document about troubleshooting “We couldn’t connect to the presentation because of network issues” for your You could try to join a meeting by “Meet Now” button with the particularly external organization and check if the issue exists.Īccording to your description, it seems related to Edge server. It should look something like sure to use your organization credentials, not your Skype Name or Microsoft account. When you try to share a PowerPoint presentation in Lync 2010, you receive the. Agenda Skype for Business & Microsoft Teams Improvements on the Mac client Demo Troubleshooting Additional Resources Microsoft Corporation. Check the Office 365 Service Health Dashboard for outages. If the Skype for Business Online servers can't connect to the Office Online server, they won't send a connection URL to Lync 2013. Check the format of your sign-in address. Typically, this is a problem with the Skype for Business Online service.

This appears to be specific to meetings set up by one particular external organization - I have not experienced this issue with internal meetings or meetings set up by a different external organization.ĭoes this issue persist all the time after appearing?ĭo other users in your organization have the same issue when they participant in the meeting set up by the particularly external organization? Need help signing in on a Windows PC Check your sign-in address. I tried joining through Skype WebĪpp, and still cannot see the presentation (although I don't get the error message, there is a 'Rejoin' button where the presentation should be, clicking it does nothing).

When I join through the 'Join Skype Meeting' link, I see the following error message: 'We couldn't connect to the presentation because of network issues. The participant list icons show that Jane Doe is presenting (the monitor icon next to her name is dark blue with wavy lines coming from it) and the icons show that the other participants are viewing (the monitor icon is dark blue) but the I use Skype meeting regularly, usually with no issue, however there is one meeting series that I participate in where I join the meeting but I am unable to see the presenter's desktop (all other meeting participants are able to see).

Skype for business mac having trouble connecting to the server